ace356 Privacy Policy

ace356 collects personal data in a number of ways when you use our platform. The categories of information we collect depend on how you interact with ace356 and what services you access. We collect only the information that is necessary for a defined legitimate purpose and do not collect personal data beyond what is required for the operation of our platform.

The following table summarises the main categories of personal data collected by ace356 and the primary source from which each category is gathered:

You are not legally obligated to provide your personal data to ace356; however, failure to provide certain categories of information — particularly identity and contact data — will prevent us from creating or maintaining your account, processing transactions, or providing customer support.

ace356 uses the personal data we collect for clearly defined purposes. We do not use your data for purposes that are incompatible with the reasons for which it was originally gathered. The primary purposes for which ace356 processes personal data are as follows:

• Account creation and management: To register your player account, authenticate your identity at login, and maintain accurate account records on the ace356 platform.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and to comply with our Know Your Customer (KYC) obligations.
• Transaction processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and supported bank transfer channels, and to process withdrawal requests promptly and accurately.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat, email, or any other supported communication channel.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming compliance: To monitor gambling patterns and enforce responsible gaming tools such as self-exclusion periods, deposit limits, and session time-out requests.
• Platform improvement: To analyse aggregated usage patterns and technical performance data in order to improve the ace356 platform's functionality, stability, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and news about ace356 products where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Legal compliance: To meet our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

ace356 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity concerned:

• Contractual necessity: Processing is required to perform the contract we have entered into with you when you register a player account — for example, to process deposits, settle bets, and pay out winnings.
• Legal obligation: Processing is necessary for ace356 to comply with applicable legal obligations, including anti-money laundering (AML) requirements, age verification mandates, and cooperation with law enforcement authorities.
• Legitimate interests: Processing is carried out in pursuit of ace356's legitimate business interests, such as detecting fraud, preventing platform abuse, maintaining information security, and improving the platform — provided such interests are not overridden by your privacy rights and interests.
• Consent: Where processing is based on your consent — particularly in relation to direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

ace356 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your data with carefully selected third parties where this is necessary to deliver our services, comply with legal obligations, or protect our legitimate interests. All third parties with whom ace356 shares data are required to handle that data in accordance with applicable data protection standards.

• Payment processors: Financial data (such as your bKash wallet number or bank account details) is shared with the relevant payment service provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank — solely for the purpose of processing your transaction.
• Identity verification providers: Identity and verification document data may be shared with third-party KYC service providers who assist ace356 in confirming your age and identity.
• Game providers: Technical usage data (such as session identifiers and bet activity) may be shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate game delivery and audit trail maintenance.
• IT and security service providers: Technical data may be processed by our hosting, infrastructure, and cybersecurity partners who provide the technical infrastructure on which the ace356 platform operates.
• Regulatory and law enforcement authorities: ace356 may disclose personal data to relevant authorities where required to do so by applicable law, court order, or in connection with any legal proceeding or investigation.
• Business transfers: In the event that ace356 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction, subject to the same data protection obligations.

ace356 does not share your personal data with any third party for purposes beyond those listed above without first obtaining your explicit consent, unless required to do so by law.

The ace356 platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit a website. Cookies allow the platform to remember your preferences, maintain your session, and analyse how the platform is used.

ace356 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the ace356 platform to function correctly and cannot be disabled. They include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery.
• Performance and analytics cookies: These cookies collect aggregated information about how players use ace356, such as which pages are visited most frequently and whether any error messages are received. This data helps us improve platform performance.
• Functionality cookies: These cookies enable the platform to remember your preferences, such as your preferred language, display settings, and recent game history, so that your experience is more personalised on subsequent visits.
• Targeting and marketing cookies: These cookies may be used to deliver promotional communications that are relevant to your interests, based on your browsing and gaming activity on the ace356 platform. They are only placed where you have provided consent.

You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair the functionality of the ace356 platform and may prevent you from logging in or completing transactions.

ace356 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable law or regulation. The retention period applicable to each category of data is determined by reference to the nature of the data, the purposes for which it was collected, and any legal or regulatory retention requirements.

• Active account data: Personal data associated with an active ace356 account is retained for the duration of the account relationship and for a period of five (5) years following account closure, to meet our legal and regulatory obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of seven (7) years to comply with applicable anti-money laundering and financial record-keeping requirements.
• Identity verification documents: Copies of identity documents submitted for KYC verification are retained for five (5) years following the date of submission, or for a longer period where required by law.
• Support communications: Live chat transcripts, support tickets, and email correspondence are retained for a period of three (3) years from the date of the last communication in the relevant case.
• Marketing data: Where you have consented to receive marketing communications, your contact details are retained for this purpose until you withdraw your consent.
• Technical and usage logs: Server access logs and technical event data are typically retained for a period of ninety (90) days, unless a specific investigation requires them to be retained for longer.

At the end of the applicable retention period, ace356 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

As a player on the ace356 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. ace356 will respond to all valid data rights requests within a reasonable timeframe and without undue delay.

• Right of access: You have the right to request a copy of the personal data that ace356 holds about you, together with information about how and why it is being processed.
• Right to rectification: If any personal data ace356 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: Subject to applicable legal retention obligations, you have the right to request that ace356 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and no other legal basis for processing exists.
• Right to restrict processing: You have the right to request that ace356 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to request that ace356 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to ace356 processing your personal data where processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Right to withdraw consent: Where ace356 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

ace356 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures are reviewed and updated regularly in line with current best practices in information security.

• SSL encryption: All data transmitted between your device and the ace356 platform is encrypted using SSL (Secure Sockets Layer) technology. This ensures that your personal and financial information cannot be intercepted by unauthorised parties during transmission.
• Access controls: Access to personal data within ace356 is restricted on a need-to-know basis. Only authorised personnel who require access to fulfil specific job functions are permitted to access player data, and all such access is logged and audited.
• Password security: Player account passwords are stored in hashed form and are never stored or transmitted in plain text. ace356 strongly recommends that players use a strong, unique password for their ace356 account and enable any available two-factor authentication.
• Intrusion detection: ace356 employs automated intrusion detection systems and conducts regular security assessments to identify and remediate potential vulnerabilities in the platform.
• Incident response: In the event of a data security incident that poses a risk to your rights and freedoms, ace356 will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

ace356 is strictly an adult entertainment platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. Our registration process includes mandatory age verification steps, and players who cannot demonstrate that they meet the minimum age requirement of 18 years will not be permitted to create or maintain an account on the ace356 platform.

If ace356 becomes aware that personal data has been collected from an individual who is under the age of 18, we will take immediate steps to delete that data and permanently close the associated account. Any deposits made by an underage individual will be handled in accordance with Section 2 of our Terms & Conditions.

The ace356 platform integrates with a number of third-party services to deliver games, process payments, and maintain platform security. While ace356 carefully selects its third-party partners and requires them to adhere to appropriate data protection standards, please be aware that each third-party provider operates under its own privacy policy and terms of service.

Key third-party service providers whose services are integrated into the ace356 platform include:

• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process technical data such as session identifiers and game event logs as part of delivering their games to you through the ace356 platform.
• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. These providers process the financial data necessary to complete your deposit or withdrawal transactions.
• Identity verification services: Third-party KYC providers who verify the authenticity of identity documents submitted by players during the account verification process.

ace356 is not responsible for the privacy practices of third-party services operating outside the ace356 platform. We encourage you to review the privacy policies of any third-party providers you interact with directly.

As ace356 operates an online platform accessible from Bangladesh and works with game providers and technology partners located in various jurisdictions, your personal data may be transferred to, stored in, and processed in countries other than Bangladesh. Such transfers may include countries within and outside the Asia-Pacific region.

Whenever ace356 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect the security and privacy of that data. These safeguards may include standard contractual clauses, data processing agreements with adequate technical and organisational security measures, or transfer to recipients in jurisdictions that provide an adequate level of data protection.

ace356 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with a new effective date. We encourage you to review this Privacy Policy periodically to stay informed about how ace356 is protecting your data. Material changes that significantly affect your rights will be communicated to you directly where practicable.

Continued use of the ace356 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ace356 processes your personal data, please contact our data protection team using the details below. All inquiries will be handled promptly and in confidence.

• Support email: [email protected] (displayed as plain text — not a clickable link)
• Live chat: Available 24/7 directly within the ace356 platform
• Response time: ace356 aims to acknowledge all data-related inquiries within 48 hours and to provide a substantive response within 30 days